The Vac-Con Parts Department

Brad Zangla - Parts Manager Brad Zangla, our Parts Manager is constantly fielding questions regarding our policies and procedures in his department of expertise, so here are a few FAQs that may ease your inquiring mind.

 

 

1. Q: What is Vac-Con’s standard warranty?

 

    A: Our standard warranty is 1-year, but we also have a 5-year warranty that covers debris tanks, vacuum compressors, and the auxiliary engine drive system. Additionally, we have a 10-year warranty on water tanks. All warranties are included in the standard truck price.

 

 

2. Q: Does Vac-Con offer a heavy-duty suction elbow?

 

    A: Yes, it is available for all models. We have 2 options: a wear-back elbow and an alligator-back elbow. The wear-back is essentially a box over top of the existing elbow and the alligator is reinforced metal over top of the existing elbow.

 

Boom suction elbow Weldment

 

3. Q: Do I need an authorization # to return warranty parts?

 

    A: No, warranty parts are simply sent back using warranty claims which are authorized by the factory.  The only time you will need a return authorization # is if you are returning a new part back to stock, in which case you just need to give us a call and we’ll get you a RMA#.

 

4. Q: Can I buy parts directly from Vac-Con?

 

    A: No, we have a wonderful network of domestic and international dealers that you should contact directly.

 

Comments are closed.